24/7 Customer Support in Cloud Web Hosting
We provide you with 24/7 customer, billing and technical support for our cloud web hosting. Even if you are not our customer yet and you have some questions, we will help you promptly and provide you with the needed info, to give you the choice to make the very best decision when you purchase a new hosting account. We're available any time, including holidays and weekends, and we supply several means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers worldwide, so you're able to call the one which is closer to you. The max response time for your emails and the tickets is one hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for a few days to get support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive quick help, especially if your web site is not working effectively for some reason. All our semi-dedicated servers come with 24/7 customer and tech support, therefore if anything comes up, you will be able to use a number of ways to let us know - phone line with several local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and general issues, which means that if you don't have an account yet, for instance, you'll be able to get extra information regarding our services, or we can help you with less difficult technical issues. The next two options are for solely technical problems or everything which is more time-consuming as it's easier to track the correspondence between you and our tech support crew. The warranted maximum reply time for them is merely an hour, the actual one - 15-20 min, therefore you won't have to wait for an entire day in order to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or fordifferent difficulties or questions about the pre-installed software the server comes with. If you haven't ordered a VPS server package yet, you will be able to find out more about our solutions by giving us a phone call or through the live chat service. For more tech problems, you are able to send an e-mail or open a ticket via your billing Control Panel and you will get support within a maximum of an hour no matter the time of the day, even on holidays and weekends. The actual reply time generally does not extend past thirty minutes. In case you'd like to have assistance for third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through our company, you will be able to get in touch with us at any time using various channels and the maximum time that you will need to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of common questions or you'd like to learn more about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. If you'd like to have support for third-party software that you can't install or manage effectively, you can add the Managed Services upgrade to your package and our system administrators will assist you.