A ticketing system is the most common channel of correspondence that web hosting providers offer to their clients. It’s typically part of the billing account and is the very best way to deal with an issue that takes a certain amount of time to investigate or that needs to be forwarded to a system administrator. Thus, all replies supplied by either party will be stored in the exact same place in the event that somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to carry out a given task or to reach the company’s client support staff. If you wish to administer a number of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. On top of that, it could take substantial time for the provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we are using with our cloud web hosting is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember different log-on credentials, since you’ll be able to manage your tickets and the hosting account itself from one single location. So, in case you have a question or face an issue, you can touch base with our support staff members straight away. Our ticketing system comes with a clever search mechanism. This goes to say that even if you have opened a plethora of tickets over the years, you will be able to find the one that you need without any difficulty. Besides, you can check knowledge base tips for resolving commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything associated with your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or come across a difficulty, you can get in touch with our help desk support team representatives right away without the need to sign into a completely different interface. You can browse your files or check a variety of settings in your account while you post a new ticket or read the response to an older one. In case you have an enormous number of tickets and you want to track down a given one, you can make use of the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you get an answer in no more than 60 minutes irrespective of the essence of your question or issue.