If you’ve ever got any questions connected with your web hosting plan or you encounter a problem with your websites, you’ll need to touch base with the respective web hosting provider’s client support team. It may not make any difference how swiftly they will answer if you have a general query, but a problem like an unsuccessful software app update, for instance, may result in your website becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be inoperational. If you offer services or goods online, any downtime will unfavorably influence your website and you can lose current or prospective visitors. Lots of web hosting providers, primarily resellers, reply to tickets and emails within 24 hours, but in the online age this is much too long, as visitors will rarely return to a website that isn’t working correctly over a long period.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using one of our cloud web hosting and you’ve got a question or experience an obstacle, you can contact us 24-7 by opening a helpdesk ticket or by sending an email and we’ll make certain that you obtain an answer in less than an hour. In case the issue can be solved, we’ll do it before we reply to you, whilst in case there’s something that you need to do on your end, we will provide you with all the necessary information – what workable solutions to try, what settings to check, etc. Normally, you’ll receive a reply within half an hour max, which means that waiting for hours on end or even for more than 1 day to get help is something unthinkable. Our 60-minute response time guarantee is valid for any question that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

As we realize how critical it is to get quick help, we guarantee that you won’t ever have to wait around for more than sixty minutes to get an answer to any trouble ticket that you send from your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – technical, general or billing. In addition, our customer and tech support team is working 24x7, which goes to say that even if you open a ticket during legal holidays, you’ll invariably obtain an instant reply, which will contain the answer to an enquiry, the solution to a problem or the information needed to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never have to spend a day hanging around waiting for a reply like you would with other providers.