A One–Hour Response Guarantee
Every support request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail requires additional assistance from a server administrator, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you order the Managed Services package, any of the server administration tasks included there will be executed at a time of your liking.
An Excellent Help Desk Support Service
Our technical support team will be online for you 24/7/365 should you need help while working with our Web Hosting Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. And if you need help with all the ordinary admin tasks on your server, you can take advantage of the Managed Services package, which includes backup hard disk space, weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel has been preinstalled for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of help articles in addition video versions that show all the operations that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.